Managed IT Services for Greater Philadelphia - Metropolitan Area 

Focus On What You Do Best While We Take Care Of Your Technology

 

The speed and responsiveness of your IT support can make the all difference when resolving tech problems. Businesses in Philadelphia that have signed up for our Workplace Managed Services never have to worry about fast and effective support. Because CTI’s help desk average response time is in minutes, not hours.

Our in-house technicians in Huntingdon Valley handle all your support calls. CTI also has a fleet of cars and vans, and a staff of uniformed systems engineers ready to go. We have a powerful network operations center, cloud computing solutions, and a team who has been together for decades -- ready to help in any IT situation.

We offer four levels of Workplace Managed Services to keep your business environment running smoothly.

This package is ideal for clients who prefer hourly billing, with discounted hourly labor rates at 15% off for help desk, remote, or on-site support. This level of Managed Service is recommended for small businesses with simple computer needs, and includes:

  • Backup and Recovery
    • Fully automated cloud backup
    • Daily server backup
    • Complete disk imaging
    • Fast and easy remote recovery
  • AntiVirus and Security
    • Virus and spyware detection
    • Biannual on-site network health review
  • Managed Services
    • Automated virus definition updates
    • Complete automated MS Windows patch management
    • Third-party application updates: Java, Flash, Adobe Reader, Firefox, etc.
    • Server availability testing
    • Backup job verification
    • Hardware audit

This package features unlimited help desk calls with our certified technicians who have years of IT diagnostic experience, and also includes:

  • All monitoring and security services offered in CTI Connection Plan
  • Unlimited phone and email support between 8:00AM and 5:30PM, Monday to Friday, with the exception of public holidays
  • Handling of all desktop and network-related issues including Microsoft and custom application software, using remote access tools
  • Vendor liaison services

Most of our customers opt for our VIP Platinum Plan because it provides the most value for the money. VIP Platinum support is like having your own in-house IT staff that can provide managed services, help desk, and on-site support. This plan includes:

  • All monitoring and security services offered in CTI Connection Plan
  • Unlimited help desk and all other support services offered in the VIP Gold Plan
  • Unlimited on-site technical support
  • 24/7 emergency response services
  • On-site hardware repair and maintenance by a qualified technician
  • Quarterly on-site network health review
  • Dedicated service team for each account
  • Addressing all warranty issues and vendor liaison

This plan lets you take advantage of fast, up-to-date computers without having to purchase them. For a flat fee, we handle the general upkeep of the hardware, replacement of any faulty parts, and the removal and recycling of old machines. The Hardware As A Service (HaaS) program includes:

  • All monitoring, security, and 24/7 support services offered in the Connection, Gold, and Platinum Plans
  • Full use of hardware and software during contract period, with the option to renew your contract and upgrade at end of term
  • Safe and secure data disposal for old drives containing confidential information

With the CTI team at your side you can rest assured that your systems, networks, and critical data are covered.